Allworx VOIP Telephone Systems


About Allworx


Company Information

  • Founded: 1998

  • Business Type: wholly owned subsidiary of PAETEC Corporation

  • Headquarters: East Rochester, New York USA

Product Development History

  • 2002: InSciTek (Allworx developer) received major funding to launch initial Allworx product

  • 2003: Allworx system (Allworx 10x) first becomes available for sale throug Value Added Resellers

  • 2004: Allworx 9102 and Allworx 9112 phones released

  • 2005: Additional investment dollars secured to continue and expand product line development

  • 2006: Allworx 10x voip phone system receives 2005 Product of the Year award from Internet Telephony magazine

  • 2006: Allworx 6x and Allworx 24x phone system platforms released

  • 2007: Allworx 6x receives 2006 Product of the Year award from Internet Telephony magazine

  • 2007: Allworx 9212 phone released

  • 2008: Allworx Px 6/2 Port Expander released

  • 2008: Allworx 9224 phone and Allworx Tx 92/24 Expander released.

Reasons to Consider Allworx

  • Innovator in VOIP communications platforms - continue to improve on past success and introduce new products

  • Product Quality - recipient of numerous industry awards

  • Combine flexibility of VOIP communications with ease of use and polished administrative interface

  • Financial stability - wholly owned by a major corporation (PAETEC)

Corporate Web Site
www.allworx.com


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Allworx Phone Systems


Allworx telephone systems are designed for VOIP from the ground up. The two models currently offered, the Allworx 6x and the Allworx 24x, provide plenty of flexibility for small to medium-sized businesses of up to 150 users. A key trait of the Allworx systems is the intuitive management interface. This allows the system administrator to manage user and system settings from any PC on the local network or from a remote location via a Wide Area Network (WAN) or Internet connection. The systems are also very user-friendly, with intuitive functions and verbal prompts.to help users through simple voice mail management tasks.


Allworx 6x


The Allworx 6x is is the smaller of the currently offered Allworx phone systems. It is designed for businesses of up to 60 users that need voice mail as well as highly-customizable call handling capabilities. It can support not only traditional POTS lines but also increasingly popular SIP Trunk products. This is an ideal system for smaller businesses that need powerful telecommunications features, including the flexibility of VOIP.


Standard Features
Voice Mail (8 ports, 12 hours)Day/Night modes7 separate Presence Settings for each user
Automated AttendantExternal MOH connectionIP Phones can be Local or Remote
Caller IDVoice Mail can be sent to EmailInternal Paging
Message Notification via Email/SMSCall ForwardingOverhead Paging interface
Remote Message RetrievalOff Premises Find Me/Follow MeSimple menu navigation on phones
Web-based AdministrationCaller ID based call routingSIP Trunk compatibility
Three-way ConferencingVerbal User/Admin menusPower Failure Transfer Port

Maximum CapacitiesSupported Phone ModelsOptional Capabilities
PRI/T1 Circuits:0Allworx 9224 IP PhoneInternet Call Access
POTS (standard) Lines: 24Allworx 9212 IP PhoneConference Center
SIP Trunks/Lines: limited only by bandwidthAllworx 9202 IP PhoneCall Assistant
IP Stations: 120 (60 with voice mail)Allworx Tx 92/24 Expansion ConsoleCall Queuing
Digital Stations: 0any SIP 2.0 IP PhoneVPN
Analog Stations: 8any analog phone

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Allworx 24x


The Allworx 24x is designed for businesses of up to 150 users. It includes the same highly-customizable call handling capabilities of the Allworx 6x, but also adds the capability to interface with a PRI circuit in addition to standard POTS lines or SIP Trunks. This very powerful and flexible system provides all the advantages of VOIP for medium-sized businesses..


Standard Features
Voice Mail (16 ports, 1000 hours)Day/Night modes7 separate Presence Settings for each user
Automated AttendantExternal MOH connectionIP Phones can be Local or Remote
Caller IDVoice Mail can be sent to EmailInternal Paging
Message Notification via Email/SMSCall ForwardingOverhead Paging interface
Remote Message RetrievalOff Premises Find Me/Follow MeSimple menu navigation on phones
Web-based AdministrationCaller ID based call routingSIP Trunk compatibility
Three-way ConferencingVerbal User/Admin menusPower Failure Transfer Port

Maximum CapacitiesSupported Phone ModelsOptional Capabilities
PRI/T1 Circuits:1Allworx 9224 IP PhoneInternet Call Access
POTS (standard) Lines: 21Allworx 9212 IP PhoneConference Center
SIP Trunks/Lines: limited only by bandwidthAllworx 9202 IP PhoneCall Assistant
IP Stations: 300 (150 with voice mail)Allworx Tx 92/24 Expansion ConsoleCall Queuing
Digital Stations: 0any SIP 2.0 IP PhoneVPN
Analog Stations: 11any analog phone

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Allworx Px 6/2 Port Expander


Although not a phone system in and of itself, the Allworx Px 6/2 Port Expander greatly increases the capacity and flexibility of the Allworx 6x and Allworx 24x phone systems. Each port expander adds the capacity for an additional 6 POTS (standard) phone lines and 2 ports for analog devices (conference phone, fax machine, etc.). A total of 3 port expanders can be added to each Allworx 6x or Allworx 24x system, providing a total capacity increase of 18 POTS lines and 6 analog ports.


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Allworx 9224 IP Phone


  • 192x64 graphical backlit display

  • 4 soft keys

  • 24 programmable buttons

  • hi-fidelity handset

  • dedicated RJ-11 headset port

  • full duplex speaker phone

  • wall-mountable

  • integrated 2-port 10/100 switch

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Allworx 9212 IP Phone


  • 192x64 graphical display

  • 4 soft keys

  • 12 programmable buttons

  • hi-fidelity handset

  • dedicated RJ-11 headset port

  • full duplex speaker phone

  • wall-mountable

  • integrated 2-port 10/100 switch

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Allworx 9202 IP Phone


  • 128x64 graphical display

  • 3 soft keys

  • 2 programmable buttons

  • hi-fidelity handset

  • wall-mountable

  • integrated 2-port 10/100 switch

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Allworx Tx 92/24 Expansion Console


  • automatic detection by Allworx 9224 IP Phone

  • 24 additional programmable buttons per Tx 92/24 Expansion Console

  • add up to 3 Tx 92/24 Expansion Consoles per Allworx 9224 IP Phone

  • powered directly from Allworx 9224 IP Phone

  • adjustable stand or wall-mountable





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Allworx Hardware and Software Accessories


Allworx has developed several advanced feature software options that extend the capabilities of their 6x and 24x systems. These features are designed to further enhance the management of incoming calls, remote data access, Internet calling and employee productivity. These feature keys can be purchased and activated during initial installation or at a later time.


Internet Call Access
Conference Center
Call Assistant
Call Queuing
VPN (Virtual Private Network)


Internet Call Access


This software feature key allows the Allworx system to be connected to an Internet Telephony Service Provider (ITSP). When compared to traditional telephone service methods (POTS, PRI), using an ITSP to connect to the public telephone network can often provide both cost savings and enhanced functionality. The Internet Call Access software also allows site to site connection of multiple Allworx phone systems, greatly reducing cost and increasing communications efficiency and flexibility for organizations with multiple locations. The Internet Call Access feature key involves a one time license fee for unlimited users.


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Conference Center


This option provides a fully featured call-in conference center that can be used to host conference calls on the Allworx system. An easy to use graphical interface allows conference calls to be set up in advance, including the scheduling of reoccurring conference calls. The conference administrator is able to moderate the conference call while it is in progress. Furthermore, each conference can be assigned a separate ID and password to ensure privacy and security during the call. With this key installed, the Allworx 6x can support one conference call of up to 8 participants and the Allworx 24x can support up to 4 conference calls of up to 8 participants each. This feature is available at a one-time cost for an unlimited number of users.


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Call Assistant


Call Assistant provides a graphical interface for users to allow them to monitor the current status of every line and every phone on the system. Calls can be answered, transferred, placed on hold, or sent to voice mail through this same intuitive interface. Individual call history is also displayed. Calls (inbound or outbound) can also be recorded if desired. Finally, Call Assistant includes the TAPI TSP (Telephony Service Provider) driver. This integrates the user's Allworx phone with their Windows-based PC, providing several additional features on 3rd party applications that support them. These additional features can include the ability to support outbound dialing from contact lists and automatic display of caller contact information based on Caller ID. This extremely powerful productivity tool is available for an unlimited number of users for a one-time license fee.


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Call Queuing


This feature provides additional options for the management and tracking of inbound calls. Calls that aren't answered immediately can be directed to a queue where the call is held until an agent or representative becomes available to speak with the caller. Queues can be limited by the number of callers and by the length of time spent on hold. Individual users can be assigned to more than one queue. Statistical reporting allows tracking of the number of calls received, serviced, abandoned, exited, or timed out for each queue. The Allworx 6x can support up to 10 queues with 8 callers per queue (maximum of 16 callers held for all queues total). The Allworx 24x also supports up to 10 queues but can hold as many as 16 callers in each queue (maximum of 32 callers held for all queues total). This feature is available to an unlimited number of users for a one-time license fee.


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VPN (Virtual Private Network)


When the Allworx system is used as firewall, the VPN feature allows users to gain secure access to your company's Intranet from remote locations. This can be particularly useful for staff members who travel or work from home and need full and secure access to the company's network resources. VPN capability can be included with your Allworx system for an unlimited number of users for a one-time license fee.





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